Terms & Conditions – Dubai Oud Limited

 

By registering and accepting Dubai Oud Limited’s Terms and Conditions, you confirm that you are at least 16 years of age and that all information provided by you is accurate, current, and complete. You agree not to use our website for any unlawful, fraudulent, or harmful purpose. If we suspect fraudulent activity, we reserve the right to suspend, restrict, or terminate your account without notice.

Contact

For general queries, please email info@dubaioud.ie.

For sales-related queries, please email sales@dubaioud.ie.

You can also call us at +353 (0)61 634 002.

Our office is open Monday to Friday, 10am–5pm (excluding Irish bank holidays). Messages can be left outside office hours, and we aim to respond within 24 hours on working days.

Products

Dubai Oud Limited only sells 100% genuine products. We do not sell fakes or replicas. From time to time, we may sell items that are slightly damaged or without original packaging (including lids). These will always be clearly advertised.

Images are for illustration only and may differ slightly from the product received. Perfume bottle colour and box design may vary due to photography or screen settings.

All prices and stock are subject to availability. Items placed in the basket are not guaranteed until checkout is complete.

Payment

We accept payments via Shopify Pay and PayPal. Dubai Oud Limited is not responsible for any payment processing fees charged by your provider.

All prices are in EUR (€) and include VAT. Refunds are always made via the original payment method unless otherwise agreed.

We do not offer price matching. Any price shown in GBP (£) or other currencies is for guidance only. Transactions are processed in EUR (€).

We do not store any card details. All payments are processed securely through Shopify Pay or PayPal.

If a pricing error occurs, we reserve the right not to supply an item at the incorrect price. In such cases, we will contact you with the correct price or cancel the order and issue a refund.

Orders

Orders may be subject to additional security checks (address verification, payment details). We reserve the right to request an alternative payment method or cancel an order if verification is not possible.

Postage costs are calculated at checkout. If actual shipping costs are higher, we may request the difference before dispatch.

We reserve the right to cancel or refuse orders, restrict quantities, or deliver only to the billing address if necessary.

Promotional codes may be withdrawn or restricted at our discretion and cannot always be combined.

Once placed, we cannot guarantee that orders can be amended before dispatch.

We reserve the right not to process gift card messages containing offensive or inappropriate language.

If an item becomes unavailable, we will offer an alternative or issue a refund. No further compensation will be offered.

Delivery

We deliver within Ireland and internationally. Delivery times may vary depending on stock and location.

For Irish orders sent via Standard, Tracked, or Express Tracked Delivery, please allow up to 15 working days before contacting us. For international orders, please allow 30 working days. If the parcel is deemed missing, we will offer a replacement or refund. No further compensation is provided.

Customs and import duties (outside Ireland) are the responsibility of the recipient.

Returns & Refunds

Non-refundable & Non-exchangeable items:

• Products with broken or damaged seals

• Unboxed products

• 10 ml atomizers and perfume sets

• Gift cards

 

Refunds are otherwise issued in accordance with Irish and EU consumer law.

Data Protection

We comply with the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Irish Data Protection Acts 1988–2018. Your personal data will never be shared with third parties without your explicit consent, except where required by law.

Complaints

Complaints should be sent in writing to:

Dubai Oud Limited

Office Suites, Old Windmill Court

Lower Gerald Griffin Street

Limerick, Ireland

Email: info@dubaioud.ie

We aim to acknowledge complaints immediately and always within 7 working days.

Liability

Dubai Oud Limited is not liable for delays, non-delivery, or damage to goods caused by events outside our reasonable control.